Employee Support Website

In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

No District purchased HP laptops fall under this recall. If you own one of the HP models listed, please use the following link to find a test utility and more information about the recall and devices affected.

Batteries affected by this program were shipped with the following system from December 2015 through December 2017:

  • HP 11 Notebook PC (Not Chromebook 11)
  • HP ProBook 640 G2 & G3
  • HP ProBook 645 G2 & G3
  • HP ProBook 650 G2 & G3
  • HP ProBook 655 G2 & G3
  • HP ZBook 17 G3 & G4
  • HP ZBook Studio G3
  • HP x360 310 G2
  • HP Pavilion x360
  • HP ENVY m6

The serial numbers of products shipped with potentially affected batteries fall within this numerical range: xxx550xxxx – xxx750xxxx


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